Policies
Privacy Policy
POLICIES
Privacy Policy
This Privacy Policy describes how Way2heady.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Collecting Personal Information when you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
Examples of Personal Information collected: a version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with but not limited to our processor and banking partners.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with but not limited to our processor and banking partners.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at way2heady@gmail.com to request deletion.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at way2heady@gmail.com.
Return Policy
Returns and Refunds
Way2heady.com offers a 100% refund on all orders prior to shipping. We do not offer refunds on any orders for any reasons at all after they have shipped. Only in the event that a product has been damaged or is faulty will Way2heady.com consider offering a replacement order at their sole discretion. We do not offer returns for any reason at all. Way2heady.com takes a photograph of every order before they are shipped, therefore if you receive the incorrect product(s) or the products are damaged, we will offer a replacement at our sole discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that Way2heady.com confirms that we have made a mistake, then we will re-ship a replacement product(s) free of charge.
UNDER NO CIRCUMSTANCES SHOULD YOU SEND PACKAGES BACK TO US. PACKAGES WILL BE REFUSED AND RETURNED TO SENDER.
Seeds
Way2heady.com does not offer any returns for any reason at all, you may cancel your order for a full refund at any time before shipping. A photo is taken of every order before shipment, if you receive a shipment and the wrong product is sent to you, please send us an email with a photo of the items in your shipment. Upon confirmation of the pre-shipping photo shows you were sent the wrong product, we will send you the correct product free of charge.
Please do not send any products back to us as the package will be refused and returned to sender.
Merchandise
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
We do not refund orders for buyer’s remorse. We do not refund returns for products or size exchanges.
Shipping Policy
Shipping Method
We ship seed orders using USPS Priority Flat Rate (2-day) Delivery, which normally takes 3-4 business days to arrive to its destination. All other Product orders will be drop shipped to you through the option of your choice in the shipping methods provided on the site during Checkout and delivered as per those options.
International Shipping
For international customers, check your email for the final Shipping & Handling cost. You must pay the full balance before the order is complete. International shipping costs are determined based on the final destination of the package. As an example, shipping costs to Canada and Mexico is at least $100 USD. Shipping costs for packages going to Italy or Spain can cost more than $300 USD depending on how many products you purchase. Please provide us with your delivery address in the event you want to confirm the total cost of your international shipment.
We are not liable for any seized packages or additional expenses associated with cross-border shipments. The recipient must understand and operate in compliance with their local and federal rules, as we encourage all customers to follow the laws established by their country, state, province, or local municipality.
Tracking
Once your seed order is packed and labeled, you will receive a tracking # that will allow you to monitor your shipment. All other Products can be tracked through the shipping method of your choice during Checkout.
Terms & Conditions
By accessing this website we assume you accept these terms and conditions. Do not continue to use Way2heady.com if you do not agree to take all of the terms and conditions stated on this page.
License
Unless otherwise stated, Way2heady.com and/or its licensors own the intellectual property rights for all material on Way2heady.com. All intellectual property rights are reserved. You may access this from Way2heady.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
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REPUBLISH MATERIAL FROM Way2heady.com
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SELL, RENT OR SUB-LICENSE MATERIAL FROM Way2heady.com
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REPRODUCE, DUPLICATE OR COPY MATERIAL FROM Way2heady.com
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REDISTRIBUTE CONTENT FROM Way2heady.com
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This Agreement shall begin on the date hereof.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
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LIMIT OR EXCLUDE OUR OR YOUR LIABILITY FOR DEATH OR PERSONAL INJURY;
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LIMIT OR EXCLUDE OUR OR YOUR LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION;
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LIMIT ANY OF OUR OR YOUR LIABILITIES IN ANY WAY THAT IS NOT PERMITTED UNDER APPLICABLE LAW; OR
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EXCLUDE ANY OF OUR OR YOUR LIABILITIES THAT MAY NOT BE EXCLUDED UNDER APPLICABLE LAW.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.